A fully run, fully completed claims processing engagement, concluded April 2026, showing the mean average return a claims firm can achieve when claim handling is delivered through an AI processing platform rather than a manual fee earner model.
The full case profile across the engagement, from file intake at month one through to final claim resolution and payout reconciliation.
How £23.69m of consumer redress translates into firm fees and client recoveries
Net fee retained vs platform cost
Cumulative successful claims delivered by the platform across the engagement window
The complete cashflow profile of the engagement, from consumer payout through to net fee retention by the solicitor firm.
Fee charged to consumers at 27% of payout, plus VAT at 20%
| Line Item | Amount |
|---|---|
| Total consumer payout pool | £23,691,366.00 |
| Firm fee at 27% | £6,396,668.82 |
| VAT collected at 20% | £1,279,333.76 |
| Total billed to consumers (inc VAT) | £7,676,002.58 |
All figures ex VAT, showing retained fee position
| Line Item | Amount |
|---|---|
| Firm fee earned (net of VAT) | £6,396,668.82 |
| OCC platform cost across 12 months | (£416,174.66) |
| Net fee retained by the firm | £5,980,494.16 |
| Net fee per case file | £817.23 |
| Net fee per successful claim | £97.69 |
OCC operates a flat, transparent pricing model. No setup fee, no monthly fee, no seat fee. The firm pays only for what is processed.
Claims processing has moved on. The model below was unachievable under a manual fee earner structure. AI processing infrastructure delivers volume and accuracy at unit costs that conventional case handling cannot match.
Adjust the inputs to forecast outcomes for your own client volume. Calculations use the same 12 product per client structure, 27% fee rate, and OCC platform pricing as the successful 12-month case study above.